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Return/refund policy

A 100% refund will be given for any of the following reasons;

1) If the customer signs a furnished flat

2) If the bed does not physically fit in a customers room

3) If we did not meet the customers expectations. Note that under this policy, the bed will be picked up by one of our team members and the good will then become The FlatPack Co.'s property. This claim can only be made up to 7 days after delivery has been made.

4) If the customers situation changes and they no longer require a bed or bedroom furniture


Other than what is stated above, the following applies;

Payments & Refunds: All payments are to be made in NZD. Modifications to the Service and Fees of The FlatPack Company reserve the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice. The FlatPack Co. reserves the right to change our fees upon 30 days notice from us. Fee change notices may be posted to the service or on The FlatPack Companies website.

Cancellation and Termination: The FlatPack Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. The FlatPack Company owns the intellectual property rights to any and all protectable components of the product and service, including but not limited to the name of the product and service, artwork and end-user interface elements contained within the service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the product or service which The FlatPack Company owns.


Terms of service

Welcome to If you continue to browse and use our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The FlatPack Company's relationship with you in relation to the use of this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘The FlatPack Company’ or ‘The FlatPack Co.’ or 'us' or 'we' refers to the owner of the website whose registered office is located in New Zealand. Our company number is 7175853. The term 'you' refers to the user or viewer of our website.

GENERAL CONDITIONS: Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree not to resell, duplicate, reproduce or exploit any part of the Product or Service without the express written permission of The FlatPack Co.. You may not use the service to transmit any viruses, worms, or malicious content. We do not warrant that: The product or service will meet your specific requirements, the product or service will be uninterrupted, timely, secure, or error-free, the results that may be obtained from the use of the service will be accurate or reliable, the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and any errors in the Service will be corrected. The FlatPack Company, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Product or Service. Your sole remedy for dissatisfaction with the Product or Service is to stop using the Service. If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby. The failure of The FlatPack Co. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The FlatPack Co. and govern your use of the Service, superseding any prior agreements between you and The FlatPack Co. (including, but not limited to, any prior versions of the Terms of Service). Questions regarding the Terms of Service should be sent to Customer support can be reached at

Terms of Use The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us in accordance with our privacy policy Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand. ACCOUNT TERMS You must provide your legal name, a valid email address, and any other information requested in order to complete the signup process. Your login credentials may only be used by one person - a single set of login credentials shared by multiple users is not allowed. You are responsible for maintaining the security of your account and password. The FlatPack Co. cannot and will not be liable for any loss or damage from your failure to protect your login information. You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any New Zealand laws (including but not limited to copyright laws). You are responsible for all activity that occurs under your account. Fraudulent use or abuse of any required information would result in the cancellation of any order without a refund.


Privacy policy


Information Collection

For the purposes of this Privacy Policy, “Personal Information” means data that allows someone to identify or contact you, including, for example, your name and e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

Personal Information We Collect

When you interact with us, we collect Personal Information that you voluntarily provide. For example, when you sign up for our e-mail lists or otherwise use certain aspects of our Services, we may ask you to provide information such as your name and e-mail address. In addition to collecting information on our Site, we may collect information from you when you communicate with us via e-mail. You can choose not to provide any information that is requested of you by us. However, this may limit your ability to use the Services.

Non-Personal Information

We and/or our third-party service providers may also collect information in a form that does not personally identify you (“Non-Personal Information”). Non-Personal Information can include certain Personal Information that has been de-identified; that is, information that has been rendered anonymous e.g. which hall of residence you attended. We and/or our third-party service providers obtain Non-Personal Information about you from information that you provide us, either separately or together with your Personal Information. We also use cookies and other technologies to passively collect Non-Personal Information as described below.

In this Privacy Policy, we refer to all information collected from or about you, including Personal Information and Non-Personal Information, as “Your Information.”

Non-Personal Information Automatically Collected

We and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. When accessing our Site, third parties may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding Site traffic statistics. This information may also be used to identify users who are using our Site for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any Personal Information.

Cookies and Other Technologies We Use

Our other service providers may use cookies (both session cookies and persistent cookies) to analyse trends, administer our Site, track your movements around our Site, better understand how you interact with our Site, determine interest in particular content and monitor aggregate usage by visitors and online traffic routing. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. You may be able to instruct your browser, by changing its option, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. You may also remove persistent cookies by following your web browser’s help file directions. If you do not accept cookies, however, you may not be able to use all portions of our Site or all functionality of our Site.

Our other service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with our Site and HTML-formatted e-mail messages to, among other things, track the actions of users, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. This information is collected anonymously, in a manner that does not personally identify you.

Our Use of Your Information

We mainly use Your Information, either alone or in combination with other information, so that we can provide, enhance and personalize our Services and related content.

Your Information is used and disclosed for, but is not limited to, the following purposes:

To provide you with the best user experience possible;

To respond to your questions and comments;

To communicate with you regarding updates to our Services;

To send you emails or other subscriptions;

To help us develop, customize, deliver, support and improve our Services and content;

To protect the rights or property of The FlatPack Company or our users, and endeavour prevent fraud and other prohibited or illegal activities;

For distribution to third-party service providers that provide services to us;

To protect the security of our Services and business;

To conduct system administration and system troubleshooting and to diagnose or fix technology problems;

For marketing and advertising purposes;

For our internal purposes (such as auditing and data analysis);

Otherwise, as disclosed to you at the point of collection; and

To monitor and analyse use of the Services and for the technical administration of the Services.

We may combine your Personal Information with Non-Personal Information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality of our Services, and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically. After you terminate your use of the Services, we may continue to use your Non-Personal Information for statistical purposes or other purposes as we see fit. Please note that we cannot guarantee that Non-Personal Information will not identify you as we cannot guarantee that others with access to Non-Personal Information may not have knowledge sufficient to identify you.