A 100% refund will be given for any of the following reasons;
1) If the customer signs a furnished flat
2) If the bed does not physically fit in a customers room
3) If we did not meet the customers expectations. Note that under this policy, the bed will be picked up by one of our team members and the good will then become The FlatPack Co.'s property. This claim can only be made up to 21 days after delivery has been made.
4) If the customers situation changes and they no longer require a bed or bedroom furniture
Other than what is stated above, the following applies;
Payments & Refunds: All payments are to be made in NZD. Modifications to the Service and Fees of The FlatPack Company reserve the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice. The FlatPack Co. reserves the right to change our fees upon 30 days notice from us. Fee change notices may be posted to the service or on The FlatPack Companies website.
Cancellation and Termination: The FlatPack Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. The FlatPack Company owns the intellectual property rights to any and all protectable components of the product and service, including but not limited to the name of the product and service, artwork and end-user interface elements contained within the service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the product or service which The FlatPack Company owns.
GENERAL CONDITIONS: Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree not to resell, duplicate, reproduce or exploit any part of the Product or Service without the express written permission of The FlatPack Co.. You may not use the service to transmit any viruses, worms, or malicious content. We do not warrant that: The product or service will meet your specific requirements, the product or service will be uninterrupted, timely, secure, or error-free, the results that may be obtained from the use of the service will be accurate or reliable, the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and any errors in the Service will be corrected. The FlatPack Company, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Product or Service. Your sole remedy for dissatisfaction with the Product or Service is to stop using the Service. If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby. The failure of The FlatPack Co. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The FlatPack Co. and govern your use of the Service, superseding any prior agreements between you and The FlatPack Co. (including, but not limited to, any prior versions of the Terms of Service). Questions regarding the Terms of Service should be sent to firstname.lastname@example.org. Customer support can be reached at email@example.com.
USE OF INFORMATION:
Personal Information We Collect
When you interact with us, we collect Personal Information that you voluntarily provide. For example, when you sign up for our e-mail lists or otherwise use certain aspects of our Services, we may ask you to provide information such as your name and e-mail address. In addition to collecting information on our Site, we may collect information from you when you communicate with us via e-mail. You can choose not to provide any information that is requested of you by us. However, this may limit your ability to use the Services.
Non-Personal Information Automatically Collected
We and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. When accessing our Site, third parties may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding Site traffic statistics. This information may also be used to identify users who are using our Site for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any Personal Information.
Cookies and Other Technologies We Use
Our other service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with our Site and HTML-formatted e-mail messages to, among other things, track the actions of users, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. This information is collected anonymously, in a manner that does not personally identify you.
Our Use of Your Information
We mainly use Your Information, either alone or in combination with other information, so that we can provide, enhance and personalize our Services and related content.
Your Information is used and disclosed for, but is not limited to, the following purposes:
To provide you with the best user experience possible;
To respond to your questions and comments;
To communicate with you regarding updates to our Services;
To send you emails or other subscriptions;
To help us develop, customize, deliver, support and improve our Services and content;
To protect the rights or property of The FlatPack Company or our users, and endeavour prevent fraud and other prohibited or illegal activities;
For distribution to third-party service providers that provide services to us;
To protect the security of our Services and business;
To conduct system administration and system troubleshooting and to diagnose or fix technology problems;
For marketing and advertising purposes;
For our internal purposes (such as auditing and data analysis);
Otherwise, as disclosed to you at the point of collection; and
To monitor and analyse use of the Services and for the technical administration of the Services.
We may combine your Personal Information with Non-Personal Information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality of our Services, and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically. After you terminate your use of the Services, we may continue to use your Non-Personal Information for statistical purposes or other purposes as we see fit. Please note that we cannot guarantee that Non-Personal Information will not identify you as we cannot guarantee that others with access to Non-Personal Information may not have knowledge sufficient to identify you.